Shipping Policy

Last Updated: September 10, 2026

Thank you for shopping with us! We are committed to getting your order to you safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email or message containing your tracking information, where available.

Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

• Local/Domestic Orders: 3–7 business days
• International Orders: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather, holidays, customs clearance, carrier issues, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery location, order size, and available shipping method.

From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly stated on our website.

Tracking Your Order

Once your order has been dispatched, we will provide tracking information when it is available.

Please allow up to 24–48 hours for tracking information to become active after your order has been shipped.

Incorrect Shipping Information

Please make sure your shipping address and contact information are correct before completing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that your order can be redirected after it has been shipped.

Additional shipping charges may apply if an order needs to be reshipped due to an incorrect address provided by the customer.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the shipment.

Once an order has been handed over to the shipping carrier, delivery delays may occur that are outside our control.

If your tracking information shows that the package was delivered but you have not received it, please first check with household members, neighbors, or your local delivery carrier. You may also contact us for assistance.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and clear photos of the package and the damaged item.

We will review the situation and work with you to determine the appropriate solution.

International Orders & Customs

For international orders, customs duties, import taxes, or other fees may be charged by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs clearance may also cause delays beyond the estimated delivery timeframe.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have any questions about your order or our shipping policy, please contact us through the contact information provided on our website.